Privacy Policy
Last updated: January 2025
This Privacy Policy explains how Vastram Retail Private Limited collects, uses, and protects your personal information when you use our platform.
1. Information We Collect
When you use Vastram, we may collect: • Account information: name, email address, mobile number, date of birth • Delivery information: shipping addresses • Payment information: transaction IDs (we do not store card numbers) • Order history and browsing behaviour on our platform • Device and technical data: IP address, browser type, operating system • Communications: messages sent to our support team
2. How We Use Your Information
We use your information to: • Process and deliver your orders • Send order confirmations, shipping updates, and delivery notifications • Respond to your support queries • Improve our products, platform, and recommendations • Send promotional offers and newsletters (you may opt out at any time) • Comply with legal obligations
3. Sharing Your Information
We share your data only as necessary: • Delivery partners (Delhivery, Shiprocket) to fulfil shipments — they receive only your name, address, and phone number • Payment gateway (Razorpay) to process payments — they receive only what is needed for the transaction • Analytics tools (anonymised, aggregated data only) We do not sell your personal data to any third party.
4. Cookies & Tracking
We use cookies and similar technologies to: • Keep you logged in across sessions • Remember your cart and preferences • Analyse platform traffic and usage patterns You can disable cookies in your browser settings, but some features may not work correctly.
5. Data Retention
We retain your personal data for as long as your account is active or as required to fulfil orders and comply with legal obligations. You may request deletion of your account and associated data by contacting us at privacy@vastram.in.
6. Your Rights
Under applicable data protection laws, you have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Opt out of marketing communications • Withdraw consent at any time To exercise any of these rights, email privacy@vastram.in.
7. Security
We implement industry-standard security measures including SSL encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Vastram is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
9. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of the platform after changes are posted constitutes your acceptance of the revised Policy.
Privacy questions? Contact privacy@vastram.in